An autonomous AI agent answers questions about orders and returns, recovers abandoned carts and helps complete payment — by voice and chat, 24/7, in natural language.
Repetitive questions about order status and returns flood support, while abandoned carts and unanswered calls are sales going to competitors.
Most customers leave before checkout — with no recovery attempt.
“Where’s my parcel?” and returns consume the team’s time 24/7.
Calls and messages after hours go unanswered.
Anovia answers, acts in your systems (orders, returns, payments) and actively saves carts — by voice and chat, with one conversation context.
Order status, returns, complaints and FAQ — instantly and 24/7.
Proactive outreach to customers who abandoned a cart — and closing the purchase.
Reminders about unpaid orders and help completing payment.
Phone, on-site chat, WhatsApp, email.
Understands the request and talks by voice or text.
Orders, customer, inventory, payments.
Updates status, creates a return, finalises the cart.
The agent doesn\u2019t stop at answering — it acts in your store and closes the case.
Three real store conversations — each ending in a hard result.
The agent answers instantly and 24/7, offloads repetitive questions and actively recovers carts — turning lost visits into orders.
recovered abandoned carts
support with no queues or office hours
repetitive questions fully automated
instant, consistent support
ElevenLabs: a natural conversation, not a rigid decision tree.
The agent works inside your store — orders, returns, payments.
Doesn’t just answer — it saves carts and closes payments.
Paid per recovered cart — you pay when you earn.
GDPR and AI Act compliance, transparency towards the customer, secure handling of order and payment data. Full conversation records.
We start outcome-based with cart recovery — where impact is fully attributable.
Let\u2019s start with one process in shadow mode — with measurable impact before the agent goes live.
office@anoviaagents.com · Warsaw